MyNemours Frequently Asked Questions

Enrollment Questions
What is MyNemours?
Is there a fee to use MyNemours?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyNemours?
Why are certain test results not shared electronically via MyNemours?
If some of my health information or my child's health information on MyNemours is not correct, what should I do?
If I send a message to my doctor or my child's, when can I expect a reply?
MyNemours For My Family
Can I view my child's health record in MyNemours?
Can I ask questions regarding my child from my MyNemours account?
Can my family and I share one MyNemours account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyNemours secure?
What is your privacy policy?
I was logged out of MyNemours, what happened?
What do I need to use MyNemours?
My activation code does not work, what should I do?

What is MyNemours?

MyNemours offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyNemours, you can use the Internet to:

  • Schedule medical appointments.
  • View your health summary from the MyNemours electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyNemours?

MyNemours is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyNemours activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit. You may also request a MyNemours account online at: Request An Activation Code

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Who do I contact if I have further questions?

You may e-mail us at MyNemours@nemours.org, or you can call our Help Desk at 877-696-3668.

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When can I see my test results in MyNemours?

Your inpatient results are typically released 1 day after being finalized. Outpatient results are released 4 or 10 days after the final results is received. Please note, not all tests are available through MyNemours.

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Why are certain test results not shared electronically via MyNemours?

Your provider is able to determine which types of test results are able to be accessed through MyNemours. Further, tests of a very sensitive nature are not released to MyNemours.

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If some of my health information on MyNemours is not correct, what should I do?

Your MyNemours information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyNemours should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency. You may also use "Ask My Care Provider" under the Messaging tab to request the information to be corrected.

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Can I view a family member's health record in MyNemours?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyNemours account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding my child from my MyNemours account?

Yes. While logged into your account, You may select the child you wish to ask the question for and enter their account. Once the child's account is selected, you may then use the "Ask My Care Provider" feature under the Messaging tab to ask a question regarding that child.

Can my spouse and I share one MyNemours account?

No, due to the sensitive nature of medical information, each proxy must have their own MyNemours account. Login ID's and passwords should not be shared.

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I forgot my password. What should I do?

You should utilize the "Forgot Password" link below the password entry box on the login page. You will be required to enter your login ID, Date of Birth, and email address associated with your MyNemours account. If you have issues resetting your password, you may contact our MyNemours Technical Support line at 1-877-696-3668.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyNemours@nemours.org with your name and Date of Birth along with the child the account will be used for and after we verify your information, a new code will be sent to you via email.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Once logged into MyNemours, you may hover the Profile tab and select "Personal Information" to update your contact information.

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How is MyNemours secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyNemours messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyNemours is owned and operated by MyNemours and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyNemours.

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I was logged out of MyNemours, what happened?

We aim to protect your privacy and security of your information. While logged into MyNemours, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyNemours. We recommend that you log out of your MyNemours session if you need to leave your computer for even a short period of time.

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What do I need to use MyNemours?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Google Chrome).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, you may email us at MyNemours@nemours.org or you can call our MyNemours Technical Support line at 877-696-3668.

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